The company is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, their hosted software platform creates more relevant, compelling and personalized online experiences. Even with the economic downturn, revenue for the first quarter was up 17% versus the first quarter of 2008.
Purpose
Serve as the program manager on multi-discipline teams to deploy and manage solutions across strategic/global/expansion enterprise clients.
Key Responsibilities/Duties:
- Pre Sales Support / Support Sales Account Executive in pre sales project/program design and scoping development.
- Project Management / Develop and drive the complete project plan from kickoff through implementation, launch and initial optimization for assigned accounts; assess and analyze results focused on optimizing success KPIs.
- Program Management / Partner with the Sales Account Executive in evaluating and owning the success of a client base across revenue, investment and usage for assigned accounts; assess and analyze results focused on optimizing success KPIs.
- Program-Product Enrichment / Support the development of case studies and new professional service offerings. Capture and share customer feedback on product enhancements and service offerings.
Job Requirements:
- 7+ years experience deploying software solutions within large client organizations
- Proven track record of managing projects and delivering results
- Strong client management and communication skills
- Strong analytical skills
- Experience with web page design and ecommerce platform utilization
BA/BS required, MBA a plus, computer science background will be helpful - Significant experience working as part of a team
- Management consulting experience a plus
- Travel can be up to 30-40% of the time – on average 20%
